A key component of any new system implementation is developing user adoption strategies that get users into the system and engaged to make the program successful.
But there’s really only one way to know if new software is delivering the value you expect: user adoption metrics.
Your agency’s new knowledge management system (KMS) went live a few weeks ago. You were excited to introduce it to everyone and expected to hear good feedback, but what are…
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Effective knowledge management depends on community-building and collaboration: pulling together everyone’s information and experience in a usable format enables each individual to benefit from the shared body of knowledge. At…
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Federal agencies working on similar projects or in the same geographic area often find overlap in their missions and requirements. These separate agencies are asking the same questions, writing the…
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You are working in the name of the United States government to support and address an initiative on the other side of the globe. In the same region, you have…
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When work requires international collaboration, the last thing you want to do is figure out time zone differences. Learn how to make collaboration easy for global teams!
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Collaboration is hard. Cross-team collaboration to advance a critical mission? Much harder and much more important. Here’s how we encourage collaboration among our teams.
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A misconception in knowledge management is that technology will take care of everything for you. People think the technology will be so compelling that an instant community of knowledge sharers will spontaneously emerge. But, it doesn’t work that way in reality.
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“Information sharing” isn’t just a buzzword, it’s a reality for modern-day government operations. However, sharing is difficult. We learned from the 9/11 Commission that the lack of information sharing was…
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If you have worked with or for any US government agency, you know that sharing “across lines” with other agencies is at best a headache and at worst out of…
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