Onboarded. Engaged. Success Delivered.

Simply selecting and implementing a software solution or knowledge management platform doesn’t guarantee a successful project. You need to make sure teams are properly onboarded to the solution and fully-engaged to ensure long term success.

Mission Connect maximizes your investment by driving user adoption and engagement with proven strategies that turn casual users into passionate champions.

Tesla Services - Knowledge Management

Engineered to Succeed

Successful projects don’t happen by accident. They take planning, intention and proactive engagement.

Tesla Government’s proven Mission Connect: Engage solutions are engineered to ensure your platforms and projects launch successfully. We make sure your project doesn’t just make it to launch – they launch successfully rather than limp across the finish line. All with an eye on delivering a strong ROI and long term success.

Does your project need Mission Connect: Engage?

  • Your agency’s project has stalled. Or implementation didn’t go as planned. 
  • Your project launched, but people aren’t using it. You need to drive user adoption. 
  • End users are in the system, but find it frustrating (and let you know about it). 
  • Your enterprise system deployment needs strategic change management to ensure success.

Our years of experience implementing knowledge management solutions and driving end user engagement mean we know first hand that standing up a system doesn’t mean people will use it.

Proactive change management and user engagement can turn your users into passionate advocates and put you on track for success.  

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Proven Adoption Journeys

No two users are exactly alike, so we take great care to understand the unique touch points that drive adoption and create active community participants. 

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Proactive Monitoring and Engagement

When we see an issue coming (long before our clients), we swoop in and solve it before it has a chance to take root, maintaining a healthy, effective system.

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Data Driven Engagement

We measure and benchmark engagement levels using metrics that matter, and then map our strategies to increase performance in a strategic way.

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Feedback Loops

Refining the user experience is critical in the world of continuous deployment. With integrated feedback loops, we ensure user feedback is baked into future development cycles, resulting in improvement and optimization that drives deeper engagement.

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Mission and System Alignment 

When system projects begin to stray from their original objective, users disengage. Our engagement and alignment strategies directly address disjointedness between programs, policies and ultimate impact.

Pandemic Drives Adoption;
Engagement Drives Success

The Covid-19 pandemic radically and quickly changed how government agencies operate. As knowledge work shifted to being done by remote workers during the first months of the pandemic in 2020, Tesla Government saw rapid adoption of our knowledge management solution. In fact we quickly onboarded hundreds of users in less than 2 weeks to meet the demand.

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552% increase in new users

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91% increase in retention rate

But getting users into the system wasn’t the success metric. Getting them engaged and committed to using it for their daily work was. 

This is where Mission Connect: Engage came in. Our implementation and engagement methodologies not only onboarded users gave them reasons to keep coming back and become platform advocates. 

Many months into this new way of working and sharing information, we are proud to say that new user retention has improved by more than 91%, and most of the new users are still active platform participants and using our tools to do their work more effectively and efficiently.